Cancellations, Rescheduling and Tardiness

If you arrive late to your appointment your service may need to be rescheduled. This allows me to serve each client properly.

48 hours notice is required when canceling or rescheduling appointments.  Late cancellations/reschedules may result in a cancellation fee equal to 50% of the service price. I understand that emergencies and illnesses exist and exceptions to this policies are made on a case by case basis.

Every effort is made to remind and confirm appointments including a confirmation when the appointment is made, a notice 7 days prior to the appointment as well as a reminder sent days before the appointment.

Unpaid cancellation fees will result in cancellation of future appointments. Multiple last minute cancellations may result in being required to pay a deposit for future appointments. 

A non-refundable deposit equal to half the service(s) price is required when total time booked is greater than 90 minutes.

Payments

Payment is required at time of service and/or product purchase.

Acceptable forms of payment are cash, credit/debit card or Evergreen gift card. 

Failure to pay on the day of the service/purchase constitutes theft and can be prosecuted by law. 

Refunds / Returns

In most cases a full refund or store credit is issued for goods that have not been opened, with undamaged packaging within 30 days of purchase.

Products that cause an adverse skin reaction may be returned within 15 days of purchase for store credit if the item is more than half full.

No refunds on gift cards or service packages.

Service packages are non-transferable.

Gift Cards

Gift card must be present at time of redemption.

Gift cards may not be purchased using a gift card as payment.

Gift cards are non-refundable and are not valid for cash.

Evergreen Skin Studio is not responsible for lost or stolen gift cards.

Skin Essentials gift cards that are on record and purchased prior to 10/31/23 are redeemable with Evergreen Skin Studio.

Promotional gift certificates/gift cards must be redeemed by the expiration date.

Product Subscriptions FAQ

How do I set up my subscription?

Simply choose the subscription option when adding items to your cart. 

How much do I save with a subscription?

You'll save 15% on subscription purchases.

Are all your products available on a subscription?

Currently most skincare products are available by subscription. Local-made products are currently only available in-person.

How do I pause a shipment?

If you need to pause a shipment, send me an email or text to pause it. These can be paused within 48 hours of the automatic order. 

What I was already charged but I want to pause my shipment?

If you notify me within 48 hours of the order, I can cancel it and refund the order.

Can I cancel my subscription?

Yes. You can view your subscription details and cancel from your customer account. Just log in and choose “my account” and then “subscriptions” . You can also change your payment method with the same process. 

What if I need help with my subscription?

Simply reach out to me by phone, text or email and I'm happy to help!

Covid-19 and Infectious Disease

If you are experiencing symptoms of Covid-19 or any other contagious illness, have tested positive for Covid-19, or have been exposed to someone who has tested positive or has symptoms, please wait 10 days or until your symptoms have resolved before visiting the studio.

Results

Due to many factors beyond my control and the existing individual skin health of each customer, results are not guaranteed.

There are risks involved with esthetics services. Always disclose any allergies or health conditions you have, as well as any medications you are taking. False, misleading or lack of information given may lead to undesired results and complications.

waiver of liability

Services will not be performed without the completion and signature of intake information and liability waiver forms. All treatment risks and benefits are thoroughly explained to each client  and each client has the right to refuse treatment.